In-product surveys overview
In-product surveys appear inside your website or web app while users are browsing. They use the FromUsers JavaScript SDK instead of email or standalone links.
When to use in-product surveys
Section titled “When to use in-product surveys”- Post-checkout satisfaction on
/order/confirmation - Feature feedback after a button click
- NPS for active users (frequency-capped)
- Onboarding micro-surveys triggered by time on page
How it differs from surveys
Section titled “How it differs from surveys”| Standalone survey | In-product survey | |
|---|---|---|
| Delivery | Link, email, Prolific | SDK on your site |
| Targeting | Anyone with link | URL rules + triggers |
| Display | Full-page respond UI | Modal, banner, embedded, toast |
| Impressions | N/A | Tracked per show |
| Status | Live / Draft / Paused / Closed | Live / Inactive |
Editor tabs
Section titled “Editor tabs”| Tab | Purpose |
|---|---|
| Build | Questions + in-product settings (display, triggers, targeting) |
| Configure | Title, workspace, participant settings (team collaboration hidden) |
| Logic & Variables | Branching and dynamic values (URL params, data layer, cookies) |
| Brand | In-app colors and styling |
| Preview | Simulated in-app display |
| Integration Guide | Embed code, SDK API, React examples |
Organization API key
Section titled “Organization API key”The SDK authenticates with your organization’s API key (not user login). Retrieve embed code from:
- Integration Guide tab in the editor
- Integration Guide tab in any in-product survey editor